Last Updated: 03/02/2025
1. Introduction
1.1 Purpose of the Terms
These Terms of Service (“Terms”) govern the use of Trackpro’s website, software, mobile applications, and any other related products, features, or services (collectively, the “Service” or “Services”). By accessing or using the Services, you (“User,” “you,” “your”) acknowledge that you have read, understand, and agree to be bound by these Terms, as well as Trackpro’s [Privacy Policy] and any other policies or guidelines referenced herein.
1.2 Acceptance of Terms
Your use of the Services is subject to these Terms. If you do not agree to these Terms, you must discontinue use of the Services immediately. If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have authority to bind that entity. In such cases, “you” and “your” refer to that entity.
1.3 Modifications to These Terms
Trackpro may update or modify these Terms at any time by posting a revised version on our website and/or providing notice via email or other reasonable means. The date at the top indicates when these Terms were last updated. Your continued use of the Services after any changes become effective constitutes your acceptance of those changes.
2. Definitions
- “Account”: A unique profile created by or for you to access and use certain features of the Services.
- “Content”: All text, images, audio, video, scripts, code, software, data, or other material that appears on or is transmitted through the Services.
- “User Content”: Any Content that you or other Users upload, post, transmit, or otherwise make available through the Services.
- “Trackpro,” “we,” “us,” or “our”: Refers to Trackpro Ltd. (or its affiliated entities), along with its officers, employees, agents, suppliers, or licensors, as applicable.
3. Eligibility
3.1 Age Requirement
You must be at least 16 years old—or older if required by applicable law to form a legally binding contract without parental consent—to use the Services. By using the Services, you represent and warrant that you meet the applicable age requirement.
3.2 Compliance with Laws
You agree to use the Services in compliance with all applicable UK laws, regulations, and directives. You will not use the Services to engage in or facilitate any illegal or fraudulent activity.
3.3 Authority and Capacity
If you are accessing or using the Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and that the organisation will comply with all provisions herein.
4. Account Registration and Security
4.1 Account Creation
Certain portions or features of the Services may require registration. You agree to provide accurate and complete information during the registration process and to promptly update any such information if it changes.
4.2 Account Credentials
You are responsible for maintaining the confidentiality of your username and password. You agree not to share or disclose these credentials to any third party. You are liable for all activities that occur under your Account. Trackpro will not be liable for any loss or damage arising from your failure to comply with this security obligation.
4.3 Unauthorised Access
You must immediately notify Trackpro of any unauthorised use of your Account or any other breach of security. We reserve the right to suspend or terminate your Account if we suspect or detect any security violations or unauthorised activity.
5. Fees and Payments
5.1 Subscription or Licence Fees
Certain aspects of the Services may be provided on a paid subscription, licence, or other fee-based model. All applicable fees will be disclosed to you prior to your purchase. By subscribing or purchasing, you agree to pay all applicable fees in accordance with the payment terms presented to you.
5.2 Billing and Payment
If you choose a paid plan or feature, you authorise Trackpro or its payment processor to charge you for such Services. Depending on your plan, fees may be charged monthly, annually, or on a per-use basis. You must provide valid payment details and ensure they are kept up to date.
5.3 Refund Policy
Refunds (if offered) will be provided at Trackpro’s sole discretion, subject to applicable UK consumer protection laws and any stated refund policy. Nothing in these Terms affects your statutory rights.
6. Use of the Services
6.1 Licence Grant
Subject to these Terms, Trackpro grants you a limited, revocable, non-transferable, and non-exclusive licence to access and use the Services for your internal business or personal purposes within the UK. No other rights are granted unless expressly stated.
6.2 Acceptable Use
You agree not to (and not to allow any third party to):
- Violate or attempt to circumvent any security features of the Services;
- Upload malicious code, viruses, or harmful software;
- Engage in unlawful, fraudulent, or otherwise unauthorised activities through the Services;
- Reverse engineer, decompile, or disassemble the Services (except to the extent permitted by law);
- Use the Services to transmit material that is harassing, defamatory, obscene, or that infringes upon any third party’s rights;
- Harvest or scrape data from the Services without our prior written consent;
- Use the Services in a manner that harms minors or violates any UK law or regulation.
6.3 Service Modifications
Trackpro may modify, suspend, or discontinue any aspect of the Services at any time without prior notice. Trackpro is not liable for any such modification, suspension, or discontinuation.
7. User Content
7.1 Ownership
All User Content remains the property of the User who provides it. By uploading or posting User Content through the Services, you grant Trackpro a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to store, process, display, and otherwise use your User Content solely as necessary to provide and improve the Services, or as required by law.
7.2 Responsibility
You are solely responsible for ensuring that your User Content:
- Does not violate or infringe the rights of any third party;
- Complies with all applicable laws (including data protection, intellectual property, and defamation laws);
- Does not contain unlawful, harmful, obscene, or otherwise objectionable material.
7.3 Removal of User Content
Trackpro reserves the right to remove or restrict access to any User Content that we believe violates these Terms or UK law, or that poses a legal or reputational risk. Trackpro is not responsible for any loss or damage arising from the removal of such User Content.
8. Intellectual Property Rights
8.1 Trackpro Intellectual Property
Unless otherwise indicated, all content, functionality, and features of the Services—excluding User Content—are owned by or licensed to Trackpro and are protected by UK and international intellectual property laws. You agree not to copy, distribute, modify, or create derivative works of any portion of the Services without our prior written permission.
8.2 Trademarks
All trademarks, service marks, and logos (“Marks”), such as the “Trackpro” name and associated logos, are the property of Trackpro or third parties. You are not permitted to use any Marks without prior written consent from Trackpro or the respective third party.
8.3 Feedback
If you provide any ideas, suggestions, or feedback about the Services (“Feedback”), you grant Trackpro a non-exclusive, royalty-free, perpetual, irrevocable licence to use, reproduce, adapt, publish, translate, and distribute such Feedback for any purpose, without any obligation to compensate or credit you.
9. Data Protection and Privacy
Your use of the Services is subject to Trackpro’s [Privacy Policy], which explains how we collect, use, share, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using the Services, you acknowledge that you have reviewed and agree to our Privacy Policy.
10. Disclaimer of Warranties
10.1 As-Is Basis
The Services are provided “as is” and “as available,” without any guarantee or warranty of any kind, whether express or implied, including (without limitation) implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
10.2 No Guarantee
Trackpro does not guarantee that the Services will be error-free, uninterrupted, secure, or accurate. Trackpro does not guarantee the availability or reliability of third-party providers, links, or resources.
Nothing in these Terms will affect any statutory rights that you may have under UK law.
11. Limitation of Liability
11.1 Exclusion of Certain Losses
To the fullest extent permitted by law, Trackpro shall not be liable for any indirect, special, incidental, consequential, or punitive damages, or any loss of profits, revenue, or data arising out of or related to your use of the Services.
11.2 Aggregate Liability
Subject to applicable UK consumer protection law, Trackpro’s total liability for any and all claims arising under these Terms will not exceed the total amount of fees you have paid to Trackpro in the six (6) months immediately preceding the event giving rise to the claim, or one hundred pounds sterling (£100) if no such payments have been made.
11.3 Consumer Rights
If you are acting as a consumer (rather than a business), nothing in these Terms shall limit or exclude Trackpro’s liability for breach of your statutory rights, including any liability for death or personal injury caused by Trackpro’s negligence.
12. Indemnification
You agree to indemnify, defend, and hold harmless Trackpro, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including solicitors’ fees) arising out of or connected with (a) your use or misuse of the Services, (b) your User Content, (c) your breach or alleged breach of these Terms, or (d) your violation of any UK law or regulation.
13. Suspension and Termination
13.1 Termination by You
You may close your Account or cease using the Services;li4. If you wish to delete your data permanently, you can close the account within the administrator panel or by notifying us
13.2 Termination by Trackpro
Trackpro may suspend or terminate your access to the Services at any time if (a) you breach these Terms, (b) we are required to do so by law, or (c) we elect to discontinue the Services (in whole or part). We will endeavour to give you reasonable notice where possible.
13.3 Consequences of Termination
Upon termination, your right to access the Services ceases immediately. Trackpro may, at its sole discretion, delete or anonymise any User Content or data associated with your Account. Provisions of these Terms that by their nature should survive termination will remain in effect.
14. Governing Law and Dispute Resolution
14.1 Governing Law
These Terms and any non-contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales.
14.2 Jurisdiction
You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter.
14.3 Alternative Dispute Resolution
If you are a consumer, you may have the right to refer a dispute to the UK’s certified Alternative Dispute Resolution (ADR) provider. Trackpro is not obligated to enter into ADR, but will consider reasonable requests to do so.
15. Miscellaneous
15.1 Entire Agreement
These Terms (together with our Privacy Policy and any other documents expressly referenced) constitute the entire agreement between you and Trackpro regarding the subject matter. They supersede any prior agreements or understandings.
15.2 Severability
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.
15.3 No Waiver
A delay or failure to exercise or enforce any right under these Terms does not constitute a waiver of that or any other right.
15.4 Assignment
You may not assign, transfer, or delegate these Terms (or any rights or obligations herein) without Trackpro’s prior written consent. Trackpro may assign these Terms in its sole discretion.
15.5 No Third-Party Rights
These Terms do not create any third-party beneficiary rights, except where expressly stated otherwise.
15.6 Force Majeure
Trackpro shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from causes beyond its reasonable control (e.g., natural disasters, strikes, wars, riots, government actions).
16. Contact Us
If you have questions, complaints, or claims about the Services, please contact:
9 Balgores Lane
Gidea Park
London, RM2 5JR, United Kingdom
Email: [email protected]
Acknowledgment
By using Trackpro’s Services, you confirm that you have read these Terms, understand them, and agree to be bound by them. If you do not agree, you must not use the Services.
